QuickBooks Desktop has made accounting, inventory management, invoicing, etc., very easy. Moreover, it has a QuickBooks scan manager feature that allows you to add transaction documents while sending customers bills, invoices, or sales receipts. But there are certain instances when QuickBooks scan manager not working, also called error 281. Resolving this problem is mandatory as it is a big obstacle in invoicing and sending bills and receipts to customers.
Therefore, in this blog, we will discuss the reasons and troubleshooting methods to fix the QuickBooks scan manager not working issue.
Important: QuickBooks scan manager was discontinued from QuickBooks Desktop 2022, which means you will need to use older versions to make use of this feature. For users of QuickBooks Desktop 2022, they can attach documents using QuickBooks Desktop mobile app.
Verify These If Your QuickBooks Scan Manager Is Not Responding
If your QuickBooks scan manager does not respond, you must run simple checks to ensure everything is correctly aligned.
Scan manager in QuickBooks is compatible with scanners that are TWAIN compliant. Check if your scanner is.
Check the connectivity, like the internet, and if your scanner is set to TWAIN scanner.
Check if the scanner is connected to the desktop.
Check if the scanner is working correctly outside the QuickBooks. If not, contact the scanner manufacturer
If you are through these verifications and haven’t been able to fix the issue, next is performing detailed troubleshooting.
Steps To Resolve QuickBooks Scan Manager Not Working:
If you have checked your scanner outside and found it working fine and ensured the connectivity through the internet and to the system, we need to proceed to the next step.
Now, right-click the QuickBooks Desktop icon and select properties.
Open the properties window and click on the QBW32.exe file and click on properties.
In the tabs above, select general and choose the version of the file in the item name.
Download the corresponding update and install the version of your QuickBooks.
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QuickBooks Scan Manager Not Working
Check if your Intuit QuickBooks Scan Manager Error is fine now. If updating didn’t work, we must delete the old scan profile and create another one.
For that,
Open QuickBooks and select the company menu
Now, select Documents and then Doc Center.
Next, click on Scan a document and choose the scan old profile option.
Click on delete and delete the previous profile.
Now, return to Doc Center, and select Scan a document.
Click on New and enter the name you want to the profile.
Choose to continue to proceed, and once done, confirm and save.
Now, try running QuickBooks can manager and check if it works. If the error persists, you can try a few more things.
Update user settings in your Windows.
Run Windows Repair Utility to fix Scan Manager.
Convert from a wireless connection to the wired connection
Clean Install QuickBooks and set up scan manager again
Final Words
QuickBooks scan manager not working is an annoying issue that can bring unwanted delays in your operations. However, the above methods will guide you to get through it quickly. If you find the blog hard to follow or have a query, contact our expert advisors at +1(855)-738-0359. Our QB ProAdvisors are well-versed in troubleshooting QuickBooks and are there 24/7 to assist you.
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